Welcome to The Purling Squirrel LLC

These Terms and Conditions govern your use of The Purling Squirrel LLC’s website and the purchase of any products. By accessing this website or placing an order, you agree to be bound by these terms. Please read them carefully before using our site or making a purchase.

1. General Information

1.1 Business Name: The Purling Squirrel
1.2 Website: www.thepurlingsquirrel.com
1.3 Contact Information:

2. Products

2.1 Product Descriptions:
We aim to describe our products as accurately as possible. However, we do not warrant that product descriptions or other content on the website are entirely error-free.

2.2 Handmade Disclaimer:
Some products, including knitting needles and accessories, may be handmade or hand-dyed, leading to slight variations in color, size, or design. This is not considered a defect.

2.3 Pricing:
All prices are listed in US Dollars and are subject to change anytime. We strive to ensure accurate pricing, but if an error happens, we reserve the right to correct it and offer the option to cancel or adjust your order.

3. Orders and Payment

3.1 Order Confirmation:
Once you place an order, you will receive a confirmation email. This does not indicate acceptance of your order but confirms that we have received your request.

3.2 Payment Methods:
We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

  • Digital Wallet (Apple Pay)

3.3 Cancellations:
Orders may be canceled within 2 hours of placing the order by contacting us at scout@thepurlingsquirrel.com. After this period, cancellations may not be guaranteed.

4. Shipping & Delivery

4.1 Shipping:
We ship Worldwide. All orders are processed within 1-2 business days. Shipping costs and delivery times vary depending on the destination and shipping method selected at checkout. Estimated delivery times are available at checkout.

4.2 Shipping Delays:
We are not responsible for delays caused by the postal service or other shipping carriers. However, we will do our best to help you track down any delayed packages.

4.3 Customs and Import Fees:
For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may apply.

5. Returns & Exchanges

5.1 Return Policy:
If you are unsatisfied with your purchase, we accept returns within 30 days of receipt. To qualify for a return:

  • Items must be unused, in their original condition, and the original packaging.

  • Custom or personalized items are non-returnable.

5.2 Exchanges:
If you wish to exchange an item, please get in touch with us at scout@thepurlingsquirrel.com within 7 days of receiving your order. The customer is responsible for shipping costs associated with exchanges.

5.3 Refunds:
Refunds will be processed within 3 business days after receiving the returned item(s) and issued in the original form of payment. Shipping costs are non-refundable.

6. Intellectual Property

All content, including images, text, logos, and designs, on this website is the property of The Purling Squirrel LLC. You may not copy, distribute, or use our intellectual property without written permission.

7. User Conduct

By using this site, you agree not to:

  • Use the site for any unlawful or prohibited activities.

  • Post or transmit any harmful or malicious content.

  • Impersonate another person or entity.

We reserve the right to terminate or restrict access to any user who violates these terms.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from using our products or website, including but not limited to inaccuracies in product descriptions or shipping delays.

9. Privacy

Please take a look at our Privacy Policy for details on how we handle your personal information.

10. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions without prior notice. Any changes will be effective immediately upon posting on our website.

11. Governing Law

These Terms and Conditions are governed by the laws of Texas, United States, and any disputes will be resolved under those laws.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please get in touch with us at:
Email: scout@thepurlingsquirrel.com